MON—SUN 9:00 a.m.—9:00 p.m.

+420 353 221 100


Čeština  /  English

Innogy - zákaznické centrum


In the Customer Center you can handle all matters related to electricity and gas consumption:

· Requests for connection to the grid

· Concluding a contract for bundled supply services

· Transmission point transcriptions

· Any changes in existing contracts (adjustments of advances, payment terms, contact details)

· Deductions for billing or price changes

· Complaints

In the Customer Center, you can also get:

· Rental of energy-saving LED bulbs under very favorable conditions

· Hire of smoke and carbon monoxide detectors

· Innogy Mobil prepaid card

· Smart home insurance